Connectivity is key to efficient forklift service, and is one of the values of the Toyota Service Concept, our service approach based on the Toyota Production System. Thanks to this lean approach to service, we can offer you better service planning, more added value and less muda (waste). Improving the overall efficiency of your logistics operations.
When connecting smart trucks via the I_Site application you are also able to directly request a service via the app. You can get in direct contact with a service team, and even add a picture and/or a message. Service cost data is also available, connecting to Toyota's service data systems.
Among the benefits of upgrading your smart trucks to I_Site is also the possibility to connect with Toyota's new mobile service platform for technicians, T-Stream. This service tool can integrate the data from connected trucks to the service technician, improving service efficiency. Field technicians who are armed with real-time insights can ensure factory equipment operates correctly and efficiently and verify running hours remotely. This eliminates unnecessary service visits and allows for better planning, which results in lower repair costs. T-Stream also enables streamlined servicing of connected trucks, with remote updates and activity-based maintenance, resulting in lower downtime of your trucks, decreasing your overall cost of ownership.
In the future, smart trucks will provide technicians with the possibility to service equipment before you even know it's needed. By identifying technical issues before they even happen, you will experience higher machine utilisation and elimination of downtime.
In the near future, we will be able to change our business model and align it better with your business needs, to advise and support you in the best way thanks to data provided by telematics. This means working with you towards an optimised service model with minimum impact on your business, for maximum uptime of your operations.
By having a smart truck today already – you will be able to start to measure. This will be able to give you a competitive advantage by moving towards even better service and eventually being able to get preventive service. In the end giving you less down time, being able to be more productive and efficient, which will save you both money and time.